Your order will be shipped with PostNL.
Once your order is shipped, you will receive a track and trace email that allows you to track your order.
After receiving this email, your order is normally delivered within 2-3 business days, but sometimes it can take a little longer.
We charge fixed shipping costs:
Belgium: 6,50 euro
Netherlands: 7,50 Euro
Germany: 9.85 Euro
Luxembourg: 11.50 Euro
France: 13.50 Euro
What should I do if my shipment is damaged?
We pack our shipments firmly and carefully. Should it happen that you receive a damaged package,
then we ask you to act as follows:
If the damage is visible on the outside of the package, tell the driver who delivers the package and sign for receipt of the package, stating “damage”.
Please take the following photos (these will be used to claim the damage from the carrier).
– 1 picture of the outer package with the shipping label visible
– 1 photo of the inner packaging and protective material
– 3 photos of the items. This means 1 photo of all items together and 2 detail photos
Please contact us via the contact form and include the photos.
As soon as we receive your damage report + photos, we will prepare a package for you with a replacement for the damaged goods and send it to you free of charge.